Frequently Asked Questions

To place an order with Terra SJ Apparel:

• Add your desired items to your cart.
• Click the cart icon at the top right corner of your screen.
• Select your preferred shipping method.
• Click “Proceed to Checkout.”
• Enter your shipping, billing, and payment information, then click “Place Order.”

You do not need an account to complete a purchase, but creating one lets you save addresses, view order history, and, if you are an approved retailer, access wholesale pricing for Terra SJ Apparel.

We accept major credit cards (including Visa, Mastercard, American Express, and Discover), Shop Pay, and PayPal. You can choose your preferred payment method at checkout.

Because orders often begin processing quickly, we are not always able to change or cancel an order once it has been submitted. If you need assistance, please contact us as soon as possible and we will do our best to help.

Yes. We offer free standard shipping on all orders over $100 (after discounts and before taxes) within the United States.

Orders under $100 are subject to a flat shipping fee displayed at checkout. Shipping options and transit times may vary based on your location and the carrier used.

At this time, Terra SJ Apparel ships within the United States only and does not offer international shipping.

Orders are typically processed and dispatched within a few business days. Delivery time depends on the shipping method chosen at checkout. You will receive tracking information once your order has shipped so you can monitor its progress.

After your order ships, you will receive an email with a tracking number and link to the carrier’s website. You can also track your order from your account by signing in and viewing your order history.

We gladly accept returns of unworn, unwashed merchandise in its original condition with tags attached within 30 days of the original purchase date for orders placed on our website. Please refer to our Return & Exchange Policy page for full details and instructions.

No. Items purchased from independent retailers or other websites must be returned directly to the original store or website where they were purchased. Returns for those items cannot be processed through Terra SJ Apparel’s online store.

Please follow the steps outlined on our Return & Exchange Policy page for instructions on preparing and sending your return package, as well as information on processing times.

If you are interested in carrying Terra SJ Apparel in your store, simply click the “Apply to be a Retailer” link in the bottom right corner of our website and complete the application form. Once your application is reviewed and approved, you will receive access to wholesale ordering and pricing.

If you are already an approved Terra SJ Apparel wholesale customer, log into the site using the same email address you previously used with Terra. Once logged in, your account will automatically display wholesale pricing where applicable.

If you are unsure whether you have an existing account or if you are a new potential retailer, please submit a new application using the “Apply to be a Retailer” link in the bottom right corner of the site. Our team will review your information and contact you upon approval.

Each product page includes fit and size details to help you choose the best option. If you are between sizes or unsure, we recommend reviewing the fit notes on the product page and choosing the size closest to your typical fit.

Fabric and care details are provided on each product page, and additional care instructions are included on the garment tag attached to each Terra SJ Apparel piece.

We work to photograph and describe our products as accurately as possible. However, colors may vary slightly depending on your screen settings and device.

Enter your discount code in the discount field at checkout and click “Apply” before completing your order. Please note that only one discount code may be used per order.

If electronic gift cards are available, they will be listed on our website. Gift cards are delivered digitally and can be redeemed at checkout like a regular payment method. Any specific terms will be noted on the gift card product page.

You can join our email list by using the email sign-up form on our website. Subscribers receive updates on new arrivals, promotions, and other news from Terra SJ Apparel.

You can email us at info@terra-sjapparel.com or use the contact or live chat options available on our website during business hours.

Terra SJ Apparel is carried by select independent retailers. As our stockist list grows, we recommend contacting us for up-to-date information or checking for any store-locator tools available on our site.

If your question is not answered here, please reach out through our contact form, live chat, or email info@terra-sjapparel.com, and our team will be happy to assist you.